Privacy Policy for Sokuji Service Provider App

Effective Date: [Insert Date]
App Name: Sokuji Service Provider
This Privacy Policy explains how Sokuji (“we”, “us”, “our”) collects, uses, discloses, and protects the personal data of professionals who use the Sokuji Service Provider App.

By registering or using the app, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you sign up or use the Sokuji Service Provider App, we may collect the following information:

a. Personal Information

  • Full name

  • Phone number

  • Email address (optional)

  • Profile photo

  • Government ID proof or verification documents

  • Skills, experience, service categories

  • Bank details (for payout processing if applicable)

b. Location Information

  • Your real-time or approximate location (to match nearby service requests)

c. Device Information

  • Device ID, OS version, and IP address

  • Crash logs and diagnostic information (via analytics tools like Firebase)

d. Usage Information

  • Job history, earnings, and ratings

  • Interaction logs with users (calls/chat metadata)

2. How We Use Your Information

We use the information for the following purposes:

  • To create and manage your professional profile

  • To connect you with relevant service requests

  • To show your availability and track job locations

  • To manage payments, ratings, and reviews

  • To provide customer and technical support

  • To detect fraud or misuse of the platform

  • To improve app performance and usability

3. Information Sharing

We do not sell your personal data. We may share limited information:

  • With customers, for job coordination (e.g., your name, phone number, and photo)

  • With third-party service providers, such as identity verification or analytics tools (e.g., Firebase)

  • With law enforcement, if required by law or in case of fraudulent activity

4. Data Security

We implement appropriate technical and organizational measures to protect your data. This includes secure servers, encryption, and access control.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security.

5. Data Retention

We retain your information as long as your account is active. You may request account deletion at any time (see Section 7).

Some information may be retained after account deletion for legal, accounting, or fraud prevention purposes.

6. Your Rights

You have the right to:

  • Access or correct your data

  • Delete your account and data

  • Contact us with any questions or concerns

7. Account Deletion

To delete your account, either:

  1. Go to the app’s “Profile > Delete My Account”, or

  2. Email us at [email protected] with your registered phone number.

Your account and associated personal data will be permanently deleted within 7 business days (except for legally required data).

8. Children’s Privacy

This app is not intended for users under the age of 18. We do not knowingly collect data from minors.

9. Changes to this Policy

We may update this Privacy Policy occasionally. If there are significant changes, we will notify you through the app or via email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]